CareCore National Non-Clinical Intake Representative in Melbourne, Florida
Integrity-We strive for honesty, transparency, and authenticity in all our actions and interactions.
Flexibility-We anticipate and respond to changes in technology, markets, and work environments.
Empathy-We consider and respect the unique needs and interests of each individual.
Collaboration-Through collaboration we share our knowledge, extend our vision, and foster creativity
Minimum Experience Required
A strong customer service orientation and commitment to providing outstanding service.
Professionalism and a strong work ethic; the ability to excel and meet your responsibilities in a highly structured and fast paced environment.
Strong attention to detail.
The ability to work independently and as a reliable team member.
An upbeat, positive attitude with a coachable persona.
Inquisitiveness and the desire to continually learn and improve.
A high school diploma or GED equivalent.
Excellent written and verbal communication skills, including active listening skills.
Computer literacy, including:
The ability to type a minimum of 30+ wpm with accuracy
Multitask, typing and shifting between open windows and applications as you speak with callers, conduct research, complete paperwork, etc.
The skill to use common software such as MS Office, especially Word, and perform tasks such as Cut and Paste, and Copy
Flexibility to work any assigned shift between 8a.m. and 9 p.m. EST, Monday through Friday.
Legally authorized to work permanently in the U.S. for any employer without requiring a Visa transfer or Visa sponsorship.
Intake Representative Daily Execution
Handling inbound calls from clients, doctor's offices and/or diagnostic centers, through a computer generated system to process certification requests for radiological services and screening processes that do not require formal clinical review or judgment. Thus includes active listening, ask probing questions, data entry, researching and efficiently resolve any pre-certification issues or customer concerns.
Provide empathy, professional, courteous and accurate information to all callers.
Maintain a working knowledge of all process and procedure changes, CPT (Current Procedural Terminology) coding and updated training materials.
Maintain highest level of confidentiality with PHI and sustain HIPAA federal law requirements
Represent the eviCore core values:Integrity, Flexibility, Empathy, Team work and Collaboration
eviCore offers you:
5 weeks of classroom and training lab,includes:
Training schedule Monday – Friday 8:20am.-5p.m. EST
After training, employees will receive an 8.5 hour shift, based on call center needs. Shifts will vary between the hours of 8am-9p.m. EST, two 15 minutes scheduled paid breaks and an unpaid 30 minute scheduled lunch.
Best in class call center training program in a classroom environment.
Building teamwork and confidence through classroom interactions and open discussion.
A training lab; handling live calls with training assistants close by to answer questions
Career Path, Growth and advancement -- eviCore's CoreMap is unique career pathing, with endless opportunities for advancement.
A monthly pay for performance bonus incentive based on individual performance metrics. All employees are held to meeting minimum performance standard expectations.
Excellent benefits available after completing training and 90 day probation.
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eviCore healthcare is an Equal Opportunity Employer