Wyndham Worldwide Housekeeping Supervisor - Bonnet Creek Resort in Orlando, Florida

Housekeeping Supervisor - Bonnet Creek Resort

Description

Housekeeping Supervisor (Video)

Direct and inspect work of Housekeepers and Houseman, ensuring that quality and cleanliness standards are being met per WVO DOPs. Promoting the highest level of Guest and Owner satisfaction through housekeeping excellence, special projects and duties assigned.

Essential Job Functions

Responsibilities include, but are not limited to:

  1. Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time)

  2. Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time)

  3. Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time)

  4. Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)

  5. Reporting Problems: Identifies and reports maintenance related problems . (10% time)

  6. Performs other duties as needed (5% time)

Qualifications

Minimum Requirements and Qualifications

a) Education

  • High School diploma or equivalent training/experience required

b) Training requirements

  • Valid driver’s license preferred

  • CPR certification preferred

c) Knowledge and skills

  • Excellent eye for detail / cleanliness

  • Demonstrated ability to work under pressure

  • Ability to accurately follow and provide instructions, both verbally and written

  • Ability to direct work of others

d) Technical Skills

  • Working knowledge of various computer software programs preferred

e) Job experience

  • 1 year related housekeeping experience required.

  • Supervisory experience preferred

  • One to three years hospitality customer service experience preferred in discipline.

Unless there is a legal requirement, experience will be accepted for the education requirement.

Job: Housekeeping

Primary Location: United States of America- Florida-Orlando

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Resort Management

Job Posting: May 15, 2018, 8:26:42 AM

Requisition ID: 1807610

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.