Wyndham Worldwide Housekeeping Supervisor - Bonnet Creek Resort in Orlando, Florida
Housekeeping Supervisor - Bonnet Creek Resort
Housekeeping Supervisor (Video)
Direct and inspect work of Housekeepers and Houseman, ensuring that quality and cleanliness standards are being met per WVO DOPs. Promoting the highest level of Guest and Owner satisfaction through housekeeping excellence, special projects and duties assigned.
Essential Job Functions
Responsibilities include, but are not limited to:
Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time)
Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time)
Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time)
Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)
Reporting Problems: Identifies and reports maintenance related problems . (10% time)
Performs other duties as needed (5% time)
Minimum Requirements and Qualifications
- High School diploma or equivalent training/experience required
b) Training requirements
Valid driver’s license preferred
CPR certification preferred
c) Knowledge and skills
Excellent eye for detail / cleanliness
Demonstrated ability to work under pressure
Ability to accurately follow and provide instructions, both verbally and written
Ability to direct work of others
d) Technical Skills
- Working knowledge of various computer software programs preferred
e) Job experience
1 year related housekeeping experience required.
Supervisory experience preferred
One to three years hospitality customer service experience preferred in discipline.
Unless there is a legal requirement, experience will be accepted for the education requirement.
Primary Location: United States of America- Florida-Orlando
Employee Status: Regular
Organization: WVO - Resort Management
Job Posting: May 15, 2018, 8:26:42 AM
Requisition ID: 1807610
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.