PDS Tech Inc IT Service Technician in Orlando, Florida

PDS Tech Inc. is seeking an IT Service Technician, in Orlando, FL.

Summary:

  • Proceed with assigned day-to-day service & solution management related IT operations.

  • Adheres to internal working rules and guidelines, and proposes process improvements.

  • Processes all assigned tasks and checks progress of agreed transactions and workflows to ensure timely completion.

  • Completes IT Service and Solution Management related transactions with involved internal and external parties.

  • Responds to operations related enquiries, may act as first point of contact in subject matters.

  • Reports accurately and timely to accountable management.

  • Liaises with functionally involved Operations and Professionals.

  • Works independently, as a stand-alone position or within a functionally dedicated team of IT Service Management Professionals.

  • In general: Thinking is associated with the analysis of situations and interpretation of procedures to resolve problems within established frameworks.

  • Performs "trouble-shooting", when issues are different in nature and complexity, and needs some deeper understanding of underlying principles.

  • Position at these level provide support to less experienced operations staff on a regular base, in administrative or technological environment, and both internally and externally to customers.

  • "Master Technician / Administrator": Vocationally trained positions that need high degree of practical experience and theoretical understanding to perform complex tasks in the related field of work.

  • Work performed is issue-driven rather than determined by routined processes.

  • In technical areas, incumbent deliver specialized services in isolated and exposed situation as stand-alone individual contributor (i.e. as Service Technician on customers building site, etc.) - or similar complex situations.

  • For administrative operations, most of the situations in this level will be covered by the description displayed in the Leveling Core Chart - Professional (-? see there). 7 -10 years knowledge in basic theory and practise is minimum Both advanced practical and theoretical understanding and some significant advanced vocational experience is required to oversee and manage the diverse and relatively complex tasks in the related field of work.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.