NBC Universal Supervisor, Golfer Care in Orlando, Florida

Job Number 40414BR

Job Title Supervisor, Golfer Care

Business Segment NBC Sports Group

Sub-Business Golf

Posting Category Sales

About Us At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Country United States

State Florida

City Orlando

Responsibilities

Qualifications/Requirements

Requirements

• Bachelor’s degree in a related field preferred or at least two years customer service experience within a technology company or call center environment

• Outstanding customer service skills and dedication to providing exceptional customer care

Additional Job Requirements

Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )

Must be willing to work in Orlando, FL

Desired Characteristics

Preferred Skills

• Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology

• Strong leadership and people management with proven track record of developing and promoting staff

• Knowledge of golf and tee times distribution preferred, previous experience with golf marketing and technology products strongly desired

• High energy and engaging personality with the ability to convey patience, leadership and calm in stressful situations

• Able to be self-motivated by a fast-paced working environment

• Excellent oral and written communication skills and interpersonal skills

• Well organized with great attention to detail

• Exceptional time management skills

• Ability to multitask and successfully operate in a fast paced, team environment

• Adaptable to change and successfully set and adjust priorities as needed

• Technical knowledge of customer service applications and processes preferred

• Proficient in Microsoft Office; familiarity with Salesforce strongly desired

Notices

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.