AECOM Toll Service Manager in Orlando, Florida

Business Line Construction Services

Position Title Toll Service Manager

United States of America - Florida


Job Summary

AECOM/CFX is seeking a fulltime Toll Service Manager (TSM) to be based at Dean Road Toll Plazas at Orlando, Florida.

The Toll Service Manager (TSM) reports directly to the Toll Operations Manager and is responsible for the overall daily management of the toll operations at the assigned plaza and associated ramps; direct supervision of the Supervisors; and indirect supervision of the Toll Service Attendants and Custodians. The TSM ensures that all work is in accordance with the Standard Operating Procedures (SOPs) and Company policies and procedures. This includes overseeing all staffing, scheduling, collections, customer service, monitoring lane equipment, safeguarding of funds, and custodial service. Crossing traffic lanes safely requires good mobility, vision and hearing to be alert to traffic conditions. Peak traffic conditions require a high volume of transactions to be processed under demanding conditions. This work impacts the traveling public and as such requires courtesy, efficiency, and professionalism at all times.

Position Description or Typical Responsibilities:

  • Ensures that all work is performed in accordance with Company safety and security policies and procedures.

  • Assists in the coordination and response to site emergencies or incidents by interfacing with Client management, plaza management, and office management as required.

  • Manages, plans, directs and coordinates all work required for the plaza management functions. Directs and delegates work to TSSs and TSAs as required.

  • Ensures that staffing levels are adequate to meet the shift and lane availability schedule requirements on a 24 hours and 7 days per week basis. Ensures that this is done in the most efficient manner possible.

  • Ensures that costs for personnel and supplies are performed within Project budget objectives.

  • Reviews work for accuracy, consistency and compliance with SOPs.

  • Monitors and reviews the revenue collection, deposit, and reconciliation process working in close coordination with the Toll Operations Manager and Audit Department.

  • Assists the Toll Operations Manager and Audit Department with the process of investigation for excessive variances, incidents of suspected fraud or theft, or other unusual occurrences as required. Works with the management team and the Client to implement any required corrective actions.

  • Assists the Assistant Project Director with investigating and responding to customer comments, concerns and complaints as required.

  • May be required to assist or work at another plaza based on business needs or requirements.

  • Completes performance reviews for all personnel and makes recommendations for salary increases and any Project incentive programs. Works closely with the Human Resources Generalist and the Operations Manager to counsel staff on performance issues and required performance improvement objectives.

  • Mentors, coaches, and develops staff for career growth.

Minimum Requirements


  • High school diploma or graduate equivalency (GED).


  • Ability to work evenings, weekends, and holidays as needed. Also must be willing and able to occasionally (i.e quarterly) be present for 1st, 3rd, and weekend shifts.

  • Possesses excellent verbal and written communication skills (English)

  • Must have a valid Florida driver’s license, available personal vehicle, and current vehicle insurance.

  • Ability to regularly lift up to 50 pounds

  • Ability to regularly push/pull equipment that may weigh up to 250 lbs using the proper device.

  • Ability to stand and climb stairs repeatedly during an 8-hour shift.


  • Demonstrates a professional demeanor.

  • Demonstrates well-developed interpersonal skills.

  • Demonstrates the ability to foster a team environment.

  • Demonstrates the ability to think outside the box and be a proactive problem-solver.

  • Demonstrates the ability to work under stress and in emergency situations.

  • Possesses excellent verbal and written communication skills.

Preferred Qualifications

Preferred Qualification:

  • One or more years as a Toll Service Supervisor

  • Experience on the Central Expressway Authority’s (CFX) system

  • Basic computer skills including but not limited to: Outlook, Word and Excel

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • This position does not include sponsorship for United States work authorization.

  • Relocation benefits are not available for this position.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 184718BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.